Help + FAQ
General:
What are your hours of operation?
Our customer service hours are 7:00 a.m. to 4:30 p.m. Contact us at 614-546-4308 or printingservices@mchs.com.
Where is the department located?
Mount Carmel Corporate Service Center (CSC)
Printing Services, WH125
6150 East Broad Street, Door B
Columbus, Ohio 43213
Products/Ordering:
What types of products do you print?
We can provide a wide variety of products including flyers, postcards, brochures, booklets, business cards, catalogs, stationery products, pocket folders, labels, posters, clings and many other items. We also offer a full-service mailing department.
Can I track my order history online or check on the status of an open order?
Yes, each user who places orders can view their own order history. Click on a job to see the current status.
Can I get a quote before I order?
Absolutely! Just click on the Contact Us tab to easily submit a question about your project or request a quote. You can also reach out directly via email or phone; contact information is listed in the Contact Us tab.
What if I need a personalized mailing?
This is easily handled. Just provide the files and we will build your order. We can take a spreadsheet with data for thousands of employees and generate the order effortlessly.
What if I need my order shipped to more than one location?
Simply detail out shipping information inside your work order or upload a document with your shipping information and it'll be linked with your job ticket.
I need my order in a few days. Can you help me?
One of our specialties is meeting deadlines that other printing companies cannot. Items are shipped out daily throughout Mount Carmel via our courier service, Crosstown Couriers.
File Transfer:
How do I upload my files?
After you place your order, you will see a link on the confirmation page directing you to a file upload site.
What is the largest file I can upload?
We accept files up to 1 Gig via our File Upload page. For files larger than this, please contact customer service for special file upload instructions.
|
